On all goods except those referred to in clause 20, we offer a warranty of 12 months against defects in materials, manufacture and workmanship, following delivery. The warranty does not extend to those goods or parts of goods that are routinely replaced in the course of operation and are properly regarded as consumables.

The exceptions to the 12 month warranty in clause 19 are the following warranties: Goods branded Purevac, RATIONAL, Tecnomac, FRIMA, Vollrath and Mareno - defects in materials, manufacture and workmanship - 24 months from the later of the date of sale or commissioning; Brema goods - defects in materials, manufacture and workmanship - 36 months from the later of the date of sale or commissioning for all; Vitamix equipment - motor and base materials - 36 months; container, lid, blade assembly, drive socket and sound enclosure (if included) against defects in materials and workmanship - 12 months; and motor and base - labour only - 12 months; RATIONAL parts - 12 months from the date of installation; and replacement parts - 90 days from the date of installation. The warranties in this clause do not extend to those goods or parts of goods which are routinely replaced in the course of operation and are properly regarded as consumables. Warranty period for Clearance Items may differ.

To obtain the benefit of the warranty, you must call Comcater Equipment Servicing (24/7) on 1800 810 161 or email service@comcater.com.au as soon as practicable after you notice a problem with the goods. In addition, equipment such as Vitamix blenders, Vollrath, Server and Antunes goods and other small, portable equipment (Carry-In Items) must be delivered to us or our Authorised Service Agent after you have called or emailed Comcater Equipment Servicing and been given a job number and instructions regarding delivery.

To honour the warranty, we (or our Authorised Service Agent) will arrange the following at no cost to you: in the case of goods that are not Carry-In Items, staff of Comcater or our Authorised Service Agent will attend at your premises between the hours of 8 am and 4pm Monday to Friday (Normal Hours) to repair the goods and replace defective parts; in the case of Carry-In Items, we will arrange for the repair of the goods and notify you when they are to be collected.

We will charge you for warranty work: at your premises, where you require it to be performed outside Normal Hours (at penalty rates); and where you require repairs to Carry-In Items to be undertaken at your premises (call-out and travelling time, but not labour costs, which we will bear).

This warranty will be void if: you or a third party have installed or operated the goods otherwise than in accordance with the manufacturer’s instructions and recommendations; or the goods have been repaired, serviced, modified or tampered with in any way by someone who is not qualified to do so and in any manner not complying with the manufacturer’s specifications.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.