Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
1.9 Futile Delivery Charges
A futile delivery charge may be applicable if the freight company is unable to make delivery for any reason. If a consignment is refused at point of delivery and/or at loading point, a futile delivery/trip charge may be imposed at the freight companies discretion. The futile delivery charge will need to be paid prior to re-delivery.
5. At the checkout add our warehouse address
If you a requesting to cancel your order you must contact us within 2 hrs from the time the order was placed. We will do our best to accommodate your request. Please note once your order has begun to process in our system. If our warehouse or suppliers have dispatched or started to manufacture your item(s) we will not be able to stop the progress. You will receive a partial refund for the value of the merchandise only (including applicable tax); shipping and handling will not be refunded. For further information on cancellations please see our terms and conditions.
Basic Confidentiality Policy
Where personal information is required to use or interact with the Sites, it is our policy that this information – such as your name, postal or email address, or telephone number — is private and confidential. The personal information you provide to INDUSTRY KITCHENS is stored in a secure location, accessible only by appropriate staff, and is used for the purposes set forth in this policy, such as to reply to a question or to send requested materials & the occasional email for specials & events related to Industry Kitchens.
We collect two types of information from visitors to the Sites: (1) Personal information; and (2) Non-Personal information, such as your IP address or cookies.
"Personal information" is information that identifies you personally, such as your name, postal address, telephone number, or email address. The INDUSTRY KITCHENS collect and stores the personal information that you have provided to us. Here are some examples of manners in which we may collect your personal information on the Sites:
· We will collect your first and last name, email address, and postal address when you become a member and sign up to receive information from the INDUSTRY KITCHENS;
· We may collect your email address if you contact us with a question;
· We may collect your first and last name, date of birth and email address if you choose to participate in a contest or sweepstakes;
· We may collect your first and last name, postal address and billing information if you make a purchase through our Sites; and
· We may collect your device ID number when you interact with the Sites using a mobile device.
The above list provides an example of the personal information that may be collected from you on the Sites. If you do not want the INDUSTRY KITCHENS to collect your personal information, please do not provide it to us.
“Non-Personal Information” can be technical information or it can be demographic information, such as your age, gender, postcode or other geolocation data, or interests. Non-personal information does NOT identify you personally. Here are some examples of the non-personal information that is collected via the Sites and a description of how this information is used:
· — Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view. We use this information to deliver our web pages to you upon request, to tailor our Sites to the interests of our users and to measure traffic within our Sites.
CREDIT CARD payments made online are usually held in pre-Authorisation & your card is not charged until we're confident that we can meet our obligations to you. If we feel that we can't meet our obligations, you will be notified & the transacted will be cancelled by us.
PAYMENTS made directly to our bank account may take up to 3 business days to clear. Once these funds are cleared we will process your order.
PRICING is subject to change without notice. We are able to change the pricing after your order. If we must change the pricing after your order, you will be notified and have the opportunity to cancel your order without penalty to you.
PRICING is represented in AUD and excludes GST unless stated otherwise. GST is added at the checkout, before payment.
PROMOTIONS are subject to change without notice. Some promotions may be sold out. If a promotion is sold out, we may offer you a choice of either a raincheck or a full refund.
CLEARANCE items are usually items that we've ordered too much of or a supplier has got a great deal so we buy up to pass these savings onto you. Occasionally we have demonstration & seconds that are clearly marked, these have a 3-month warranty only.
IN STOCK GUARANTEE refers to products that we usually carry in our warehouse & our suppliers do the same. They are almost always available immediately without a significant lead-time.
We understand that you are keen to track your orders. Generally speaking the delivery dates at the time of order are a good guide. If this date changes, we will try to contact you. If your delivery window is critical, we have specialised delivery services & international air freight available on request.
Log in to our online portal and update your account information there, or email us at [email protected] If you have any trouble drop us a line at 1800 611 058