Using pure fire and its embers, the Mibrasa® Charcoal Oven embraces the primal method of cooking and delivers a distinctive Commercial Charcoal Barbeque Grill aroma and flavour. It is the perfect solution for cooking all types of foods, allowing them to retain their natural flavours and bring out a unique taste.
Opening up a new world of flavours and possibilities, Mibrasa® will allow chefs to deliver a great authentic barbecue taste to their dinners, with all the convenience of controlled indoor Oven Cooking.
All goods shall be subject to a
materials and labour warranty (excluding consumables) for 12 months following
delivery, in any case where the goods are found to be defective in
materials, manufacture or workmanship. Spare parts will be covered by a minimum
of 90 days warranty for replacement parts only. This warranty applies only
for the benefit of the customer and is void if installation or operation is not
in accordance with the manufacturer’s instructions and recommendations.
Furthermore, all warranty work must be conducted by Comcater staff or their
Authorised Service Agents. All warranty calls are to be placed
and authorised through our branch offices.
All warranty work will be undertaken in normal working hours from
Monday – Friday 8am – 4pm. Penalty rates for after-hours service apply and
when charged, the excess between normal hour labour rates and penalty
rates will be the customer’s responsibility. Equipment such as
Server, Antunes/Roundup products and other small equipment are classed as
‘carry in’ items. These items are to be returned to Comcater/Authorised
Service Agent workshop for repair. Transport/freight costs to and from the
customer for ‘carry in’ items are to be covered by the customer. If the
customer requests onsite service (an option always available to the
customer) the customer will be charged callout and travelling costs; the labour
for warranty repair time on site will be covered by Comcater.
Service work carries a 30 day warranty on workmanship. Penalty
rates apply for service work conducted outside of normal working hours
Monday- Friday 8am – 4pm.
Exclusions are:
1. Replacement of consumable items; light bulbs, gaskets
and seals, covers, filters and/or the replacement of glass due to damage of any
kind. Routine maintenance or adjustments,
corrections of programs and calibration of unit outside 30 days from
installation. (Note: Cleveland covers gaskets
and seals under warranty)
2. Fuses, unless they have blown as the direct result of
the failure an internal component of the equipment, as these items can blow due
to a power surge or drop.
3. Equipment damage caused by accident, shipping or
improper alteration. Damages caused by non-compliance with the manufacturers
installations requirements and /or operator manual.
4. Equipment used under conditions of abuse, misuse,
application of improper voltage, carelessness or abnormal conditions, including
but not limited to, equipment subjected to harsh or
inappropriate chemicals, including but not limited to, compounds containing
chloride, acids or quaternary salts, poor
water quality, or equipment with missing or altered serial numbers.
5. Damage incurred as a direct result of poor water
quality, inadequate maintenance of steam generators and/or surfaces affected by
water quality. Water quality and required maintenance
of steam generating equipment is the responsibility of the owner/operator.
Additionally there shall be no warranty
for damage and malfunctions caused by the build-up of limescale in the
appliance.
6. Damage caused by use of harsh cleaning agents, including
but not limited to damage due to chlorine or other harmful chemicals and the
use of hoses and high pressure cleaners. For
proper cleaning procedures please refer to the Operator Manual.
7. Any losses or damage resulting from malfunction,
including loss of product, food product, revenue, or consequential or
incidental damages of any kind.
8. Equipment modified in any manner from original model,
substitution of parts other than factory authorised parts, removal of any parts
including legs, or addition of any parts.
9. This warranty also excludes any claims if the unit in
question was service by anyone other than Comcater Approved Technicians and /or
parts other than original spare parts have been
used in repair of the equipment.
10. All warranty work will be undertaken in normal working
hours form Monday to Friday, 8am to 4pm. Penalty rates for out of hours
service, including public holidays apply and the excess
between the normal hourly and penalty rates is the customers responsibility and
must be agreed to by the customer prior to the work commencing.
The document below is a summary only, for complete
warranty conditions refer to the warranty statement that is printed in or provided with the operators manual for each
piece of equipment.
The rental agreement commences on the day of installation and your first payment will be deducted 7 days after delivery. The Silver Chef rental agreement term is a 12-month contract, but you do have the option to purchase the products at any time and you will receive a 75% rental rebate, excluding GST. You also have the option to upgrade anytime in the same category or return the goods after 12 months if no longer required.
Please be advised that Industry Kitchens will require a 10% refundable holding deposit to secure your order. This 10% is fully refundable. You will receive this refund after the goods have been delivered. Please note that this 10% deposit is separate from any fees Silverchef requires.