On all goods
except those referred to in clause 20, we offer a warranty of 12 months against
defects in materials, manufacture and workmanship, following delivery. The
warranty does not extend to those goods or parts of goods that are routinely
replaced in the course of operation and are properly regarded as consumables. ‘
The exceptions to
the 12 month warranty in clause 19 are the following warranties: Goods branded
Purevac, RATIONAL, Tecnomac, FRIMA, Vollrath and Mareno - defects in materials,
manufacture and workmanship - 24 months from the later of the date of sale or
commissioning; Brema goods - defects in materials, manufacture and workmanship
- 36 months from the later of the date of sale or commissioning for all;
Vitamix equipment - motor and base materials - 36 months; container, lid, blade
assembly, drive socket and sound enclosure (if included) against defects in
materials and workmanship - 12 months; and motor and base - labour only - 12
months; RATIONAL parts - 12 months from the date of installation; and replacement
parts - 90 days from the date of installation. The warranties in this clause do
not extend to those goods or parts of goods which are routinely replaced in the
course of operation and are properly regarded as consumables. Warranty period
for Clearance Items may differ.
To obtain the
benefit of the warranty, you must call Comcater Equipment Servicing (24/7) on
1800 810 161 or email firstname.lastname@example.org as soon as practicable after you
notice a problem with the goods. In addition, equipment such as Vitamix
blenders, Vollrath, Server and Antunes goods and other small, portable
equipment (Carry-In Items) must be delivered to us or our Authorised Service
Agent after you have called or emailed Comcater Equipment Servicing and been
given a job number and instructions regarding delivery.
To honour the
warranty, we (or our Authorised Service Agent) will arrange the following at no
cost to you: in the case of goods that are not Carry-In Items, staff of
Comcater or our Authorised Service Agent will attend at your premises between
the hours of 8 am and 4pm Monday to Friday (Normal Hours) to repair the goods
and replace defective parts; in the case of Carry-In Items, we will arrange for
the repair of the goods and notify you when they are to be collected.
We will charge you
for warranty work: at your premises, where you require it to be performed
outside Normal Hours (at penalty rates); and where you require repairs to
Carry-In Items to be undertaken at your premises (call-out and travelling time,
but not labour costs, which we will bear).
This warranty will
be void if: you or a third party have installed or operated the goods otherwise
than in accordance with the manufacturer’s instructions and recommendations; or
the goods have been repaired, serviced, modified or tampered with in any way by
someone who is not qualified to do so and in any manner not complying with the
Our goods come
with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Silver Chef has provided Australia's hospitality industry with equipment funding for 30 years.
The rental agreement commences on the day of installation and your first payment will be deducted 7 days after delivery. The Silver Chef rental agreement term is a 12-month contract, but you do have the option to purchase the products at any time and you will receive a 75% rental rebate, excluding GST. You also have the option to upgrade anytime in the same category or return the goods after 12 months if no longer required.
Please be advised that Industry Kitchens will require a 10% refundable holding deposit to secure your order. This 10% is fully refundable. You will receive this refund after the goods have been delivered. Please note that this 10% deposit is separate from any fees Silverchef requires.