Moffat Express Equipment Warranty

Effective date: 1st September 2024


Buyer’s Responsibility
Before you request repair to the equipment under this warranty please check the following to save you unnecessary expenses. Subject to any other rights you may have under the Australian Consumer Law, you will have to pay for faults or problems not covered by this warranty. OPERATION: Make sure your equipment is operated and maintained in accordance with the instructions in the supplied manuals. INSTALLATION: Make sure your product is correctly installed following the instructions in the supplied manuals. This includes correct connection of services such as: electricity, gas, water, drainage, and any required chemicals.
 

Warranty
For products ordered on or after 1st September 2024, Moffat Pty Limited (Moffat) warrants all goods (excluding spare parts, re-usable products, some Scotsman ice machines and Washtech dishwashing products - cabinetry parts) supplied by Moffat against defects in materials and workmanship for a period of 24 months from the date of despatch. For products ordered prior to 1 September 2024 (excluding spare parts, re-usable products, some Scotsman ice machines and Washtech dishwashing products -cabinetry parts), the warranty applies for 12 months from the date of despatch. Reuseable products sold through our Health Division are warranted against defects in materials and workmanship for 12 months from the date of despatch. Scotsman ice machine products offer 3 years warranty on AC, EC, MXG, DXG, MC and NW series machines. Washtech dishwashing products also offer 5 years warranty on cabinet parts only. Spare parts are warranted against defects in materials and workmanship for 90 days from the date of despatch. This warranty is subject to the following conditions:

This warranty is subject to the following conditions:
·         The warranty period is not renewed or extended as a result of a warranty repair or replacement.
·         The warranty is not transferable and is only offered to the original buyer.
·         The warranty does not extend to any products that have been completely or partially disassembled or that have had unauthorised alterations and modifications made to the product, including missing parts.
·         The warranty terms cannot be amended except in writing by an authorised representative of Moffat.
·         The warranty only applies to products purchased from Moffat or an authorised Moffat distributor.
·         Any warranty claim must meet the requirements set out below in “How to Make a Warranty Claim”..
·         Warranty work must be performed by Moffat or by a Moffat authorised service provider.
·         Moffat equipment must be installed to meet all manufacturer and any relevant local or / and federal regulations.

This warranty does not cover normal or scheduled maintenance of the product, nor does it cover the replacement of consumable items such as glass, ceramics, globes, seals, belts, water filters, and fuses or the resetting of the safety devices such as circuit breakers and clearing of drains.
 

Warranty exclusions
This warranty will not apply to a defect or fault to the extent to which it arises from:

·      Improper installation or commissioning of the product. Note that Moffat will require reasonable proof that installation has been carried out by a qualified and licenced person if the installation has not been carried out by Moffat or a Moffat authorised service provider.
·      Operation, use or maintenance of the product otherwise than in accordance with the instructions provided by Moffat.
·      Use of chemicals other than those recommended by Moffat.
·      Accidental damage, misuse, negligence or any other failure to take reasonable care.
·      Use of the product for a purpose or in environmental conditions outside those specified by Moffat.
·      Damage caused through blocked drains and the clearance of blockages.
·      Damage caused by and clearance of blockages to pilots, injectors and burners.
·      Damage arising from corrosion and/or lime scale.
·      Parts or items not supplied by Moffat or a Moffat authorised service provider.
·      Damage caused by rodents or insects.
 

How to make a warranty claim
If a product fails within the warranty period, immediately stop using the product and store in a safe, dry environment and contact Moffat as soon as possible. To make a claim under this warranty, contact Moffat during the warranty period by telephone on 1300 264 217. Alternatively, a warranty claim may be submitted in writing at the address to [email protected].
 

What Moffat will do
For all valid claims under this warranty, Moffat will, at its option: (i) repair the product; (ii) replace the product with a product that is at least equivalent to the original product in function and quality; or (iii) refund the purchase price. When a product or component is replaced or refunded, any replaced item becomes Moffat’s property.
 
Before providing any warranty service, Moffat may require provision of proof of purchase or require responses to questions designed to assist with diagnosing potential faults. All requests must be responded to promptly at the buyer's expense
 
Moffat will require the buyer to provide the buyer's credit card details before providing any warranty service, if the buyer does not have a credit account with Moffat. The buyer authorises Moffat to charge the buyer's credit card for:
 
·      the reasonable cost of repairs carried out by Moffat (including labour costs and the costs of parts) which are not covered by this warranty (including where the exclusions listed above are applicable) or not required to be carried out pursuant to the Australian Consumer Law (if applicable); and
·      the reasonable additional fees payable by the buyer under this warranty, as set out in the section below titled "Costs of obtaining warranty service".

Where it is possible to do so, Moffat will provide the buyer an estimate of such costs prior to the costs being incurred by Moffat. The buyer acknowledges that the estimates may be given by Moffat in stages. For example, Moffat may incur travel costs to attend a location before then assessing a product and giving the buyer an estimate of the costs to repair that product. The buyer must notify Moffat immediately should further discussion or clarification be required prior to the costs being incurred by Moffat.
 

Costs of obtaining warranty service
For all products except Bakbar countertops, repairs will be conducted on-site during normal working hours (Mon-Fri 8am-4.30pm). Bakbar countertops must be returned to Moffat or Moffat’s Nominated Service Provider at the buyer's expense.
Additional fees will be payable for:
·      Service outside the normal working hours or on public holidays.
·      Service outside Moffat’s service area (200km round trip or two or more than two hours travel time from Moffat Service Centre or Moffat Nominated Service Provider).
·      On-site service of Bakbar countertops.
·      Additional costs of the warranty repair such as accommodation, cost of transport (flights / ferries), site inductions and freight.
·      Poor access for example where Moffat is unable to work on the product in situ and it has to be removed from surrounding equipment or benching or excessive waiting time.
 
The current rates for any additional fees can be obtained from Moffat.

Other
The Australian Consumer Law allows suppliers to exclude the requirement to pay compensation for reasonably foreseeable loss or damage in certain circumstances. Please refer to the Moffat Terms and Conditions of Sale https://www.moffat.com.au/terms-and-conditions-sale.

Buyer’s Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are additional to other rights and remedies that you may have under laws relating to our products.