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Red edge — no residential warranty
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| Brand / Series | Importer / Manufacturer | Start a Claim | Warranty (AU) | Registration | Service & Travel | Equipment |
|---|---|---|---|---|---|---|
| 3MONKEEZ | 3Monkeez Australia | Service Request | Parts 1–10 years by product: tapware 10/5/3/1yr; bowls, sinks, floor wastes, grates, ice wells 10yr; storage 10/3yr; washroom 5/2/1yr; urinals/toilets/cisterns 10/1yr; custom-made 1yr; third-party excluded. Labour 2 years on tapware | Registration recommended — no published deadline or mandate Register | Australia-wide; free replacement part shipping; on-site via arrangement | Tapware, waste, plumbing |
| ACE Filters | ACE Filters Australia | Service / Contact | 6 months on all parts and body (Miracle filter machines); 6 months on the BATTMOBILE battery. Other ACE products: 12 months Supplier to confirm details | — | Australia-wide; on-site where available; return-to-base option. Contact ACE Filters on 1300 555 204 | Filter machines, powder |
| A&D Weighing | A&D Australasia | Start Claim | 1 year standard; 5 years on GH, HR, GR and ML/F/X/S series; 3 years on certain electronic balance and medical series | Registration Register | Return to base — customer pays inbound freight; A&D pays return freight on valid claims | Commercial scales |
| Adande | Stoddart | Start Claim | 24m P&L; parts 60m No residential warranty | Registration within 90 days for 60m parts Register | Stoddart supplies exclusively for the commercial market. Their warranty states these products "are not designed nor intended for household or domestic use and must not be used for this purpose." On-site service limited to 50km from the nearest authorised agent; travel beyond that is payable before repairs commence. Service 1300 307 289 | Refrigerated drawers |
| Adler | ICE (International Catering Equipment) | Start Claim | 12 months from original installation, plus 1 bonus month if registered within 4 weeks of purchase (13 months total) | Registration recommended — +1 month Register | On-site metro; regional via the ICE service network | Dishwashers, cooking, refrigeration |
| Adventys | Phoeniks | Warranty Terms | 36 months parts & labour on 3-phase Adventys induction; 24m on other Adventys | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] | Professional induction cooktops |
| AG Equipment | AG Equipment Australia | Warranty & Claim Form | 12 or 24 months as specified on each product page | Registration required Register | Strict claim conditions: invoice, rating-plate and surrounding-area photos, controller diagnostic logs, manual defrost for refrigeration. Failure to satisfy any condition holds or rejects the claim | Cooking, refrigeration |
| Alto-Shaam | Alto-Shaam (direct) | Start Claim | 12 months from installation, or 15 months from shipping date, whichever occurs first; compressor 5 years; Halo Heat elements for as long as the original owner owns the oven | — | Claims go direct to Alto-Shaam via their warranty registration page. Labour via an authorised Alto-Shaam service agent during standard business hours. Excludes air filters, racks and jet plates | Combi, cook & hold, heated cabinets |
| Antunes | Comcater | Warranty Service | 1 year parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Toasters, contact grills, water filtration |
| Anvil | ICE (International Catering Equipment) | Start Claim | 12 months from original installation, plus 1 bonus month if registered within 4 weeks of purchase (13 months total) | Registration recommended — +1 month Register | On-site metro; regional via the ICE service network | Grills, fryers, ovens, warming & display |
| Apuro | Uropa | Contact Uropa | 2 years standard for units purchased after 1 Aug 2023 (1 year prior) | — | On-site parts & labour via Uropa warranty service — 1300 225 960. Buyers without a Uropa credit account must provide credit card details before any warranty service | Benchtop cooking, prep, vac packers |
| Asahi | FSM | Warranty Terms | Back to base: 13 months parts + 13 months labour | — | Return to base — the customer ships the unit to FSM’s service agent | Rice cookers |
| Atlas | FSM | Warranty Terms | 15 years against rust and corrosion (components only) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Shelving components |
| Atosa | Simco Group | Start Claim | 24m parts & labour + 24m parts only (48m total); consumables 12m (knobs, thermocouple, piezo leads, igniters, ignition boxes, fuses, pilot burners, burner jets) | Registration via form with credit card hold | On-site within 50km GPO or 30km from service agent; outside: customer returns at own cost | Cooking, refrigeration |
| Austral | Hussmann Australia | Start Claim | 90 days labour + 12m parts from date of invoice (standard equipment); 12m labour + 12m parts (self-contained). Not 24m | — | Labour metro only (50km radius from major city centre), regular hours. Claims must be filed within 45 days of repair. Excludes travel, diagnostics, refrigerant, maintenance items. [email protected] · (02) 8805 0400 | Glass door display chillers |
| Australian Bakery & Pizza | ABP Atlas | Warranty Info Commissioning | 12 months Supplier to confirm details | — | Via authorised service agents; environmental and transit damage excluded Some ABP products require commissioning — check for your model before use. | Bakery equipment, sheeters, ovens |
| BakerMAX | FED / Federal Hospitality | Warranty Terms | 12 months parts & labour on brand new stock; 6 months showroom stock; 3 months second-hand stock and spare parts | — | Return to base is the default for any item that fits in a standard vehicle. On-site 8am–5pm, travel capped at 50km from FED or its agents. A chargeable fee applies if no fault is found, even in warranty. Helpline 1300 659 409 | Bakery line |
| BenchFoods | Premium Dehydrators Pty Ltd | Warranty Info | 5 years from original date of purchase (domestic, commercial and industrial dehydrators and accessories) | — | AU-wide; local tech reimbursed if no BenchFoods tech nearby | Commercial dehydrators |
| Benchstar | FED / Federal Hospitality | Warranty Terms | 12 months parts & labour on brand new stock; 6 months showroom stock; 3 months second-hand stock and spare parts | — | Return to base is the default for any item that fits in a standard vehicle. On-site 8am–5pm, travel capped at 50km from FED or its agents. A chargeable fee applies if no fault is found, even in warranty. Helpline 1300 659 409 | Benchtop equipment |
| Birko | Birko Heaters Australia | Birko Warranty | 12 months from date of installation, parts and labour | — | Customer pays any mileage or travelling-time charges incurred by a Birko service provider. Some parts may need to be returned to Birko or its distributors for repair | Urns, boilers, food warmers |
| Blue Seal | Moffat | Moffat Warranty | 24m from despatch (ordered from 1 Sep 2024); 12m prior | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application | Cooking equipment |
| Bonn | FSM | Warranty Terms | CM-1042T / CM-1051T: back to base 24m parts + 13m labour. CM-902T: back to base 13m + 13m. CM-2100G & CM-1401TG: on-site 24m parts + 13m labour | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Commercial microwaves |
| Brema | Comcater | Warranty Service | 3 years parts / 3 years labour Comcater warranty for distributed brands (PDF) Water filter: ice machines must be installed with a WaterMark-approved water filter — a condition of warranty on every ice machine brand. | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Ice machines |
| Bromic Heating | Bromic Group | Start Claim | By product line: Platinum Electric 3yr; Platinum Electric Marine 5yr land / 3yr marine; Eclipse Pendant & Freestanding 3yr; Tungsten Electric 2yr (7yr elements); Platinum Gas 2yr; Tungsten Gas 2yr; Tungsten Freestanding 1yr; Affinity Controllers 1yr (gas excludes hoses & igniters) | — | Via Bromic AU network | Outdoor heaters, heating panels |
| Bromic Refrigeration | Bromic Group | Start Claim | 5yr (60m) P&L — Extra Care warranty, entire range. Spare parts: 3m (if installed by licensed tech). | No registration required — automatic from purchase date | On-site via AU-wide network; travel beyond 50km or 1 hour from an authorised agent is not covered (whichever is lesser); standard labour hours only, after-hours surcharge payable by customer | Refrigeration — full commercial range |
| Brunner-Anliker | Phoeniks | Warranty Terms | 24 months parts & labour (Phoeniks standard) | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] | Automatic vegetable cutting machines |
| B+S | B+S Commercial Kitchens | Start Claim | B+S Black, Verro and Rapid: 24 months from installation/handover. K+: 18 months. Conditional on the warranty activation form being returned within 14 days of installation — without it the warranty conditions are void | Required — 14 days from installation; customer and installer must sign Register | On-site AU-wide; chargeable beyond 100km round trip or 2+ hours travel from B+S Reservoir or a nominated agent. B+S quotes both 8am–4pm and 8am–5pm on different pages | Asian cooking, induction, fryers |
| Cambro | Comcater | Warranty Service | 1 year parts / 1 year labour Includes a lifetime warranty against rust and corrosion Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Food storage, transport and insulated carriers |
| Capic | Phoeniks | Warranty Terms | 24 months parts & labour (Phoeniks standard) | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] | Tilting mixing kettles |
| Carter Hoffmann | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Heated holding cabinets, banquet carts & food transport |
| CiBO+ by Lincat | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | High-speed countertop ovens |
| Cleveland | Comcater | Warranty Service | 1 year parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Steamers, kettles |
| Cobra | Moffat | Moffat Warranty | 24m from despatch (ordered from 1 Sep 2024); 12m prior | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application | Cooking line |
| Comenda | Comcater — discontinued | Warranty Service | 2 years parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset Comenda is discontinued and no longer supplied by Industry Kitchens. Listed here so existing owners can still reach service. | Commercial dishwashing |
| Convotherm | Moffat | Moffat Warranty Commissioning | 24m from despatch (ordered from 1 Sep 2024); 12m prior. convotherm.com.au still shows a superseded 2015 12m term — Moffat governs. | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application Combi ovens require commissioning — arrange through Moffat before the unit is used. | Combi ovens |
| CookRite | Simco Group | Start Claim | 24m parts & labour + 24m parts only (48m total); consumables 12m (knobs, thermocouple, piezo leads, igniters, ignition boxes, fuses, pilot burners, burner jets) | Registration via form with credit card hold | On-site within 50km GPO or 30km from service agent; outside: customer returns at own cost | Cooking, refrigeration |
| Cossiga | Cossiga Australia | Start Claim | 24 months from date of delivery, parts & labour | — | On-site normal business hours; travel limited to 50km or 1 hour, whichever is lesser, from the nearest authorised agent; mainland AU and Tasmania. AU service 1300 099 215 · [email protected] | Food display cabinets (hot & cold) |
| Crown Industries | Crown Industries | Start Claim | 12 months Supplier to confirm details | Registration recommended Register | End user deals directly with Crown — +61 3 9739 6966; on-site or return to base | Urns, coffee makers, steamers, decanter warmers |
| Cuppone | Comcater | Warranty Service Commissioning | 2 years parts / 1 year labour Excludes bulbs, door glass and oven stones Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset Requires commissioning — book through Comcater before the oven is used. | Pizza ovens, dough equipment |
| CyberChill | CyberChill Australia | Start Claim | Food service merchandisers 24m parts & labour (standard metro); cold/freezer room refrigeration 12m parts only | Registration required Register | CyberChill certified techs only; 8.30am–4pm Mon–Fri; after-hours chargeable; 1300 072 000 | Refrigeration, merchandisers, cold rooms |
| Dean | Comcater | Warranty Service | 1 year parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Fryers |
| Dito Sama | Electrolux Professional | Warranty Terms | 12 months Supplier to confirm details | — | Via the Electrolux Professional AU service network | Food processors, veg prep, mixers |
| Dorégrill | Phoeniks | Warranty Terms | 24 months parts & labour (Phoeniks standard) | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] | Rotisseries, display cooking |
| Edlund | FSM | Warranty Terms | 13m parts & labour. Back to base for all models except Crown Punch | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Prep tools & equipment |
| Effeuno | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Pizza ovens |
| Electrolux Professional | Electrolux Professional AU | Warranty Terms | 2 years parts & labour for products purchased from the Electrolux Professional AU online store. Confirm the term with your distributor for trade-channel purchases | — | On-site via Electrolux Professional AU-wide network. Proof of purchase required. Nationwide coverage. | Cooking, refrigeration, dishwashing, laundry |
| EMAINOX | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Display & service |
| Eswood | Middleby Australia | Book a Service | 24 months from date of purchase (goods purchased from 1 Mar 2024); 12 months prior. Middleby may extend the start date by a further 12 months to allow for installation, at their discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Dishwashers |
| EuroChef | EuroChef Australia | Service / Contact | 12 months Supplier to confirm details | — | Contact IK for a service referral | Cooking equipment, induction |
| Exquisite | Exquisite Australia | Warranty Terms | 30 months underbench and upright storage fridges/freezers; 24 months flat/curved glass display chest freezers and vaccine fridges; 15 months countertop food prep and display fridges; 12 months single-door underbench, storage chest freezers, display fridges, cake display, ice cream freezers, backbar | — | Service Mon–Fri 9am–5pm via Exquisite or an authorised agent — (03) 9561 1595 or the enquiry form | Refrigeration, display |
| FED-X | FED / Federal Hospitality | Warranty Terms | 12 months parts & labour on brand new stock; 6 months showroom stock; 3 months second-hand stock and spare parts | — | Return to base is the default for any item that fits in a standard vehicle. On-site 8am–5pm, travel capped at 50km from FED or its agents. A chargeable fee applies if no fault is found, even in warranty. Helpline 1300 659 409 | Bench fridges, uprights, counters, freezers |
| Firex | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Cookers, kettles |
| Flexeserve | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Heated food display (zone heating) |
| Frymaster | Comcater | Warranty Service | General: 1 year parts / 1 year labour (Fenwall thermostat 2 years parts). FilterQuick: 2 years parts / 1 year labour — gas frypot assembly 7 years P&L, electric frypot lifetime parts. MasterJet: 1/1, frypot assembly 3 years parts. H55: 1/1, frypot assembly 5 years parts Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Deep fryers |
| Frymate | Frymate Australia (direct) | Warranty | 1 year against defective materials and workmanship | — | Claims direct to Frymate Australia — 02 4032 8289 · [email protected] · Unit 3/3 McIntyre Road, Tomago NSW 2322. No claim is processed without the returned product and a copy of the purchase invoice | Oil filter trays, deep fryer filters |
| FryMax | FED / Federal Hospitality | Warranty Terms | 12 months parts & labour on brand new stock; 6 months showroom stock; 3 months second-hand stock and spare parts | — | Return to base is the default for any item that fits in a standard vehicle. On-site 8am–5pm, travel capped at 50km from FED or its agents. A chargeable fee applies if no fault is found, even in warranty. Helpline 1300 659 409 | Fryers & filtration |
| Garland | Comcater | Warranty Service | General range: 1 year parts / 1 year labour. Xpress Grill: 2 years parts / 2 years labour Excludes thermostat calibration & adjustments Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Ranges, ovens, grills |
| GBG | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Granita & beverage |
| GIF ActiveVent | Phoeniks | Warranty Terms | 24 months parts & labour (Phoeniks standard) | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] | Ventilated kitchen ceilings |
| Giorik | Stoddart | Start Claim Commissioning | Combi ovens: 24m P&L (strict conditions — see Service column). Modular & salamanders: 24m P&L with registration within 90 days. No residential warranty | Registration within 90 days required Register | Stoddart supplies exclusively for the commercial market. Their warranty states these products "are not designed nor intended for household or domestic use and must not be used for this purpose." On-site service limited to 50km from the nearest authorised agent; travel beyond that is payable before repairs commence. Service 1300 307 289 Combi ovens require commissioning. | Combi ovens, modular cooking, salamanders |
| Goldstein | Middleby Australia | Book a Service | 24 months from date of purchase (goods purchased from 1 Mar 2024); 12 months prior. Middleby may extend the start date by a further 12 months to allow for installation, at their discretion. SW400/SW500 are Eswood Smartwash models, not Goldstein. Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered. Spare parts stocked min. 10 years | Cooking (AU made) |
| Hallde | Roband Australia | Start Claim | 12 months Supplier to confirm details | — | Via Roband AU service network — 1300 365 769. Authorisation required before repairs | Food processors, veg prep |
| Hatco | FSM | Warranty Terms | 13m parts & labour. Back to base for GR-FFB, GMFFL, TPT-230-4-10, RCTHW-1E | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Warmers & heat lamps |
| Henkelman | Henkelman Australia | Henkelman AU Support | 3-year manufacturer's warranty. Wear parts excluded (oil, gaskets, sealing wire, lid seal, tape) | — | Henkelman operates an Australian arm — +61 7 3806 5972. Parts dispatched from the Netherlands within 24hrs, available 10 years after production ceases | Vacuum packing machines |
| Henny Penny | J.L. Lennard | Start Claim | Parts 24m from original installation; labour effectively 12m. Frypot up to 7 years from date of manufacture — years 0–3 parts, labour and freight free; years 3–7 parts free, freight and labour at owner's cost | Registration card within 10 days of installation Register | AU distributor is J.L. Lennard Pty Ltd (jllennard.com.au). The "professional startup required to validate warranty" condition is not in the published warranty | Pressure fryers, open fryers, holding cabinets, combi ovens |
| Hobart | Hobart Food Equipment AU | Warranty Terms Commissioning | 1 year from date of original invoice, including service, labour and defective parts. Model-specific longer warranties are permitted by their terms but none are published | — | On-site Mon–Fri 8am–4pm; penalty labour rates apply to work outside those hours (after-hours 1800 462 278) Conveyor and flight-type machines require commissioning — undercounter and hood machines do not. | Dishwashers & prep |
| Hoshizaki | Hoshizaki Australia | Start Claim | ICE KM/KMD/IM: 36m P&L + 60m evaporator P&L + 60m parts on compressor and air-cooled condenser coil; FM/DCM: 24m P&L + 60m parts compressor & condenser; Refrigeration: 24m P&L; Sushi: 12m P&L; Ice bins: 12m Water filter: ice machines must be installed with a WaterMark-approved water filter — a condition of warranty on every ice machine brand. | +6m ice / +12m fridge-freezer with 30-day registration Register | On-site Mon–Fri 8am–4.30pm; travel over 50km chargeable; penalty rates outside those hours; form must be completed by the equipment owner | Ice makers, refrigeration, sushi cabinets |
| Hupfer | Comcater | Warranty Service | 1 year parts / 1 year labour Excludes recalibration of thermostats or high-limit switches Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Trolleys, shelving, plate dispensers |
| Hussmann — display refrigeration | Hussmann Australia | Start Claim | 90 days labour + 12m parts from date of invoice (standard equipment); 12m labour + 12m parts (self-contained). Not 24m | — | Labour metro only (50km radius from major city centre), regular hours. Claims must be filed within 45 days of repair. Excludes travel, diagnostics, refrigerant, maintenance items. [email protected] · (02) 8805 0400 | Open deck display, merchandisers |
| ICARUS | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Electric chargrills |
| IMC | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Waste & prep |
| Induc | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Induction |
| Invoq (Hounö) | Middleby Australia | Book a Service Commissioning | 24 months from date of purchase (Hounö line, from 1 Mar 2024); 12 months prior. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered Hounö combi ovens require commissioning. | Hybrid combi ovens |
| IRINOX | SKOPE Australia | Start Claim (SKOPE) Commissioning | 2 years (SKOPE AU), conditional on six-monthly preventive maintenance by a qualified technician. 1 year parts only if not installed by a SKOPE-approved installer. Excluded from the paid warranty extension No residential warranty unless agreed in writing SKOPE warranty terms | No registration gate — the 2yr term is standard. The FreshCloud 12→24m upload rule is Irinox's global policy (5 days from delivery), not SKOPE AU's | Via SKOPE AU (1800 121 535). Installation report must be uploaded to Freshcloud within 5 days for 24m extension. SKOPE does not warranty equipment installed at a residential address unless agreed in writing. Full warranty applies only where installed by a SKOPE-approved installer — otherwise it drops to 1 year parts only. | Blast chillers, shock freezers, holding cabinets |
| ITV | SKOPE Australia | Start Claim | 2 years — SKOPE warranty protection plan, covering ITV ice makers and storage bins across Australasia. Conditional on commercial use, correct installation with a suitable WaterMark-approved water filter, and the unit’s serial number being supplied with the claim. No residential warranty unless agreed in writing SKOPE warranty terms | — | Via SKOPE Australia — 1800 121 535. On-site; travel >100km or >1.5hr (lesser) chargeable. SKOPE does not warranty equipment installed at a residential address unless agreed in writing. Have the serial number ready — SKOPE will not open an ITV claim without it. | Ice machines and ice makers |
| JACKSTACK | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Plate/jack stackers |
| JETSTREAM Tapware | FSM | Warranty Terms | 5-year on-site (excludes faulty installation, sensitivity adjustment, pressure-device failure) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Tapware |
| Joni | Comcater | Warranty Service | 1 year parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Cooking kettles, braising pans |
| King Edward | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Potato ovens |
| La Marzocco | La Marzocco Australasia · service via Brewtech | Start Claim | 12 months Supplier to confirm details | Home machines are auto-registered (the former 90-day rule no longer applies). Commercial registration requirements unpublished | AU service via Brewtech — 1300 757 802 · [email protected]. Technical (03) 8413 4777 Melbourne / (02) 8396 6111 Sydney | Espresso machines |
| Lancer | Hoshizaki Australia | Start Claim | DB Dispenser: 24 months parts & labour | +6m ice / +12m fridge-freezer with 30-day registration Register | On-site Mon–Fri 8am–4.30pm; travel over 50km chargeable; penalty rates outside those hours; form must be completed by the equipment owner. Service: [email protected] · 1300 551 361 | Beverage dispensers |
| Liebherr | Andi-Co | Andi-Co Commercial | 5 years (60m) parts & labour standard on all Liebherr commercial appliances | Registration recommended, not required — it speeds up service only | Via Andi-Co service network AU-wide | Refrigeration |
| Lincoln | Comcater | Warranty Service | 2 years parts / 1 year labour Excludes belt adjustments Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Impinger ovens |
| MagiKitch'n | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Charbroilers & griddles |
| Manitowoc Ice | AJ Baker & Sons | Contact IK | Up to 36m P&L Water filter: ice machines must be installed with a WaterMark-approved water filter — a condition of warranty on every ice machine brand. | — | Contact IK for service referral to correct AU distributor | Ice machines |
| Mareno | Comcater | Warranty Service | 2 years parts / 2 years labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Modular cooking ranges |
| Meiko | Meiko Australia | Warranty Policy Commissioning | 24 months for dishwashing/warewashing products (12m applies to Meiko's other categories). Second year requires online registration within 90 days | Registration within 90 days for 24m Register | Metro 100km radius (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Gold Coast, Sunshine Coast, Newcastle, Wollongong) P&L; outside that radius the second year is parts only. 1300 562 500. A separate Meiko exclusions PDF quotes a 40km CBD travel threshold — conflicting Warranty is excluded where the machine was installed by a non-Meiko-trained engineer and not commissioned by Meiko Australia Pacific or an authorised partner. | Commercial dishwashing |
| MENUMASTER | Comcater | Warranty Service | 1 year parts / 1 year labour; magnetron 3 years parts only Excludes program error correction, shield/grease cover, ceramic tray and sealer kit Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Commercial microwaves |
| Merco | Comcater | Warranty Service | 1 year parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Holding cabinets, warmers |
| Mercury | Middleby Australia | Book a Service | 24 months from date of purchase (goods purchased from 1 Mar 2024); 12 months prior. Middleby may extend the start date by a further 12 months to allow for installation, at their discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Cooking |
| Mibrasa | Comcater | Warranty Service | 2 years parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Charcoal ovens |
| Middleby Marshall | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Conveyor ovens |
| MISA — modular coolrooms | Purever Industries | Brand Page | 12 months Supplier to confirm details | — | On-site metro via installer; regional travel charges; distance limits from metro apply | Coolrooms & panels |
| MKN | Phoeniks | Warranty Terms Commissioning | 36 months parts & labour on MKN combi ovens (Phoeniks exception to the standard 24m). MKN replacement parts 12m | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] MKN combi ovens require commissioning. | Combi ovens, modular cooking ranges, FlexiChef |
| Moffat — general range | Moffat | Moffat Warranty | 24m from date of despatch (ordered from 1 Sep 2024); 12m prior; spare parts 90 days. Non-transferable, original buyer only | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application | Cooking & bakery ranges |
| Moretti Forni | Euroquip | Contact Euroquip | 12 months Supplier to confirm details | — | Euroquip 02 9707 2977 — find a service repairer | Conveyor ovens, deck ovens, pizza ovens |
| Nemco | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Hot dog equipment, food warmers |
| Neumaerker | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Waffle irons, crêpe, jaffle, hot dog |
| Nieco | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Broilers |
| Nu-Vu | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Proofers & ovens |
| Ovention | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Rapid cook ovens |
| Pacojet | Comcater | Warranty Service | 1 year parts / 1 year labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Micro-puree food processors |
| Panasonic — microwaves & rice cookers | Panasonic Australia | Panasonic AU Warranties | Complex — varies by model. Some commercial microwaves: 3 months only. Select models (NE-C1275, NE-1853, NE-SCV2): up to 24m. Rice cookers: 12m. Always confirm the warranty period for the specific model at time of purchase. | — | Contact Hussmann AU for warranty service on Panasonic commercial units. Metro on-site where available; outside metro often R2B. | Microwaves, rice cookers |
| Panasonic — underbench & upright refrigeration | Hussmann Australia | Start Claim (via Hussmann) | 12 months Supplier to confirm details | — | Warranty service via Hussmann AU — [email protected] · (02) 8805 0400. Labour metro only (50km radius) | Underbench chillers/freezers, upright chillers/freezers, glass door fridges |
| PerfectFry | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Ventless deep fryers |
| Perlick | FSM | Warranty Terms | 13 months parts & labour (FSM standard) Supplier to confirm details | — | Contact IK for a service referral | Beverage systems |
| Pitco | Middleby Australia | Book a Service | 12 months from date of purchase ("all other brands"); spare parts 90 days; installation workmanship 30 days. Start date may be extended by a further 12 months to allow for installation, at Middleby's discretion Middleby Australia warranty statement (PDF) | Registration card must be returned within 14 days or warranty is void Register | On-site 8am–4pm Mon–Fri; travel beyond 100km from a metro area or authorised Middleby provider is not covered | Fryers |
| Polar | Uropa | Contact Uropa | 2 years standard for units purchased after 1 Feb 2017; ice machines 1 year | — | On-site parts & labour via Uropa warranty service — 1300 225 960. Buyers without a Uropa credit account must provide credit card details before any warranty service | Refrigeration |
| Prince Castle | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Foodservice tools |
| Purevac | Comcater | Warranty Service | 3 years parts / 2 years labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Vacuum packing |
| Rational — iCombi / iVario | Comcater | Warranty Service Commissioning | 2 years parts / 2 years labour Excludes pump covers, door catches, drip collectors, filters and valves Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset Commissioning by Comcater is mandatory before the unit is used — operating it beforehand breaches the manufacturer's warranty. Commissioning is free; the unit must be fully installed and connected by a qualified contractor first. | Combi & thermal systems |
| Roband | Roband Australia | Start Claim | 12 months Supplier to confirm details | — | Primarily return to base; drop-off at Cromer NSW available — 1300 365 769 | Benchtop & countertop |
| Robot Coupe | Robot Coupe Australia | 2026 Warranty Policy | Register | 24 months parts & labour from date of purchase (2026 AU policy) | Registration available Register | Freight and transport costs are excluded unless agreed in writing — the previously listed free AU-wide collection, credit-card pre-auth and no-loan-machine terms are not in the 2026 policy. A replacement policy applies to unrepairable or repeat-fault units | Food prep equipment |
| ROTOR | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Juicers & blenders |
| Rowlett Rutland | FSM | Warranty Terms | 13 months parts & labour (FSM standard) Supplier to confirm details | — | On-site within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays | Toasters & smalls |
| Salvis | Phoeniks | Warranty Terms | 24 months parts & labour (Phoeniks standard) | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] | Commercial cooking equipment, salamanders |
| Sammic | Sammic Australia | Start Claim | 12 months Supplier to confirm details | Registration extends to 18m | On-site for non-carriable items, return to base for carriable; customer bears freight both ways | Food prep, warewash, vac |
| San Jamar | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Safety & sanitation |
| Scotsman — AC/EC/MXG/DXG/MC/NW | Moffat | Moffat Warranty | 36m on AC, EC, MXG, DXG, MC and NW series; 24m on all other Scotsman models Water filter: ice machines must be installed with a WaterMark-approved water filter — a condition of warranty on every ice machine brand. | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application | Ice machines |
| Simply Stainless | Stoddart | Start Claim | Lifetime Quality Guarantee — terms vary by product series No residential warranty | Registration recommended Register | Stoddart supplies exclusively for the commercial market. Their warranty states these products "are not designed nor intended for household or domestic use and must not be used for this purpose." On-site service limited to 50km from the nearest authorised agent; travel beyond that is payable before repairs commence. Service 1300 307 289 | Benches, sinks, shelving |
| Sirman | Contact IK | Contact IK | 12 months Supplier to confirm details | — | Via the supplying AU dealer — contact IK for a service referral | Slicers, mixers, vac packers, grinders |
| Skipio | Skipio Australia | Start Claim | 12 months Supplier to confirm details | Serial number lookup (no registration needed) | On-site via Skipio techs (SYD/MEL); third-party techs in other states; out-of-warranty $180+GST call-out | Refrigeration |
| SKOPE | SKOPE Australia | Start Claim | Fridges 5 years · ActiveCore 5 years (BME/SKB/SKT/TME and ActiveCore freezers) · ProSpec freezers 3 years (increased from 2yr for goods purchased after 22 May 2023). Spare parts 12 months, replacement only — no labour. SKOPE warranty terms No residential warranty unless agreed in writing | No registration required for the standard term. A paid 1-year extension is available at purchase or registration | On-site; travel >100km or >1.5hr (lesser) chargeable. Remote refrigeration systems are void if not correctly commissioned. SKOPE does not warranty equipment installed at a residential address unless agreed in writing. | Fridges, freezers, ActiveCore — full commercial range |
| Smeg Professional | Smeg Professional Australia | Start Claim | 24 months parts & labour from date of shipment/invoice from Smeg Professional Australia | Commissioning / warranty activation form required where installation is later than purchase | On-site via authorised AU partners | Dishwashing & cooking |
| Speed Queen — commercial laundry | Alliance Laundry · state distributors | Start Claim | Topload washers: 3yr parts (entire machine); 5yr transmission; 5yr rust on base & cabinet; lifetime stainless wash tub. Frontload washers & dryers: 3yr limited; 5yr bearings and bearing seal; 10yr transferable frame, cylinder, shaft and bearings (vended hardmount); lifetime outer drain tub and stainless basket. Dryers: 3yr complete tumbler; 5yr rust on base/cabinet (small dryers). Labour is 12 months only — everything beyond year one is parts only Residential exclusion — supplier to confirm | Proof of purchase required; warranty runs to first owner or by warranty transfer | Claims via your state distributor on 1300 927 437 (QLD Andrew Barton Laundry Systems; NSW/ACT/NT and WA/SA F.L. Costello; VIC/TAS Speed Queen Equipment Sales). Travel limited to the authorised service region. Residential-address exclusion to be confirmed with the distributor | Commercial washers, dryers, stacked units |
| Spidocook | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Hotplates, crepe skillets, contact grills |
| Synergy Grill | Stoddart | Start Claim | 24m P&L from date of installation No residential warranty | Registration recommended Register | Stoddart supplies exclusively for the commercial market. Their warranty states these products "are not designed nor intended for household or domestic use and must not be used for this purpose." On-site service limited to 50km from the nearest authorised agent; travel beyond that is payable before repairs commence. Service 1300 307 289 | Chargrills |
| Tecnodom | Meris (also via FED) | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Upright fridges & freezers, underbench |
| Tecnomac | Comcater | Warranty Service | 2 years parts / 2 years labour Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Blast chillers and freezers |
| Tournus | Phoeniks | Warranty Terms | 24 months parts & labour (Phoeniks standard) | — | On-site 8am–4pm Mon–Fri via Phoeniks AU; penalty rates outside those hours; consumables excluded. Replacement parts 90 days. [email protected] | Storage, transport, shelving, prep |
| True Refrigeration | Bromic Group | Start Claim | 60m (5yr) P&L — all products, standard | No registration required | On-site via Bromic AU-wide technician network; after-hours available (customer pays surcharge) | Reach-in fridges, freezers, prep tables |
| Trueheat | Comcater | Warranty Service | 2 years parts / 2 years labour Excludes knobs Comcater warranty for distributed brands (PDF) | — | Via Comcater — technical service & parts 1800 810 161. Spare parts 3 months. Travel beyond a 200km round trip from a Comcater service centre or provider is not covered; labour outside 8am–4pm Mon–Fri attracts premium charges. Warranty attaches to the serial number and is not transferable to another asset | Cooking ranges and cooktops |
| Turbo Air | Turbo Air Australia | Start Claim | 12 months Supplier to confirm details | Serial number required (no registration) | Contact Turbo Air AU on 1300 820 006. On-site metro; travel charges outside metro | Refrigeration |
| TurboChef | Stoddart (sole AU distributor from 1 Sep 2024) | Start Claim | 12 months on-site parts & labour from date of installation. Stoddart has been sole AU distributor since 1 Sep 2024 — the Middleby TurboChef page is stale No residential warranty | Registration recommended Register | Stoddart supplies exclusively for the commercial market. Their warranty states these products "are not designed nor intended for household or domestic use and must not be used for this purpose." On-site service limited to 50km from the nearest authorised agent; travel beyond that is payable before repairs commence. Service 1300 307 289 | Rapid cook / speed ovens |
| Turbofan | Moffat | Moffat Warranty | 24m from despatch (ordered from 1 Sep 2024); 12m prior | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application | Bakery & convection ovens |
| Unis | Meris | Warranty Terms | 12 months from the date full payment is made (or the manufacturer's warranty where applicable) | — | Via Meris AU 1800 265 771. Parts supplied outside the original warranty carry 3 months. Excludes glass, light globes, elements, fire extinguishers, door seals and gaskets | Heated food display cabinets |
| UNOX — LL4 (LONG.Life4) | UNOX Australia | Start Claim Commissioning | Labour to 24m or 10,000 hours, whichever is earlier; parts to 48m or 10,000 hours. CHEFTOP/BAKERTOP MIND.Maps™ and BAKERLUX SHOP.Pro™ only | Connected ≤30 days; remote access | On-site via UNOX AU partners; travel beyond a 50km radius (100km round trip) of a major metro city is excluded Commissioning required and provided free by UNOX Australia — book on +61 3 9876 0803. | CHEFTOP/BAKERTOP MIND.Maps™, BAKERLUX SHOP.Pro™ |
| UNOX — LL5 (LONG.Life5) | UNOX Australia | Start Claim Commissioning | Labour to 24m / 12,000h / 2,000h magnetron, whichever expires first; parts to 60m / 12,000h. Requires paid Digital-ID™ Premium subscription | Requires Digital-ID™ Premium + connectivity; register ≤30 days | On-site via UNOX AU partners; travel beyond a 50km radius (100km round trip) of a major metro city is excluded Commissioning required and provided free by UNOX Australia — book on +61 3 9876 0803. | SPEED-X™, CHEFTOP-X™, BAKERTOP-X™ |
| UNOX — standard | UNOX Australia | Start Claim Commissioning | 12m P&L | Registration recommended | On-site via UNOX AU partners; travel beyond a 50km radius (100km round trip) of a major metro city is excluded Commissioning required and provided free by UNOX Australia — book on +61 3 9876 0803. | General products |
| Vinotemp | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Wine refrigeration |
| Vitamix — commercial | SKOPE Australia | Start Claim (via SKOPE) | 3 years parts / 1 year labour (SKOPE AU). Containers and blades 12m manufacturer defect only No residential warranty unless agreed in writing SKOPE warranty terms | — | Back to base for inspection and repair at owner's cost; in-field repair within 50km of each metro region. SKOPE AU 1800 121 535. The Vitamix household warranty expressly excludes commercial use SKOPE does not warranty equipment installed at a residential address unless agreed in writing. | Commercial blenders |
| VITO | FSM | Warranty Terms | 13m parts & labour. Back to base for all models except Vito X Vacuum Filtration | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Oil filtration systems |
| Waldorf — fryer tanks | Moffat | Moffat Warranty | 24 months from despatch (ordered from 1 Sep 2024) | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application | Selected fryers |
| Waring Commercial | Contact IK | Contact IK | 12 months Supplier to confirm details | — | Via the supplying AU reseller — contact IK for a service referral | Blenders, mixers, grills, toasters |
| Washtech | Moffat | Moffat Warranty Commissioning | 5-2-2: cabinet parts 60m; wash pump parts 24m; comprehensive P&L 24m — Washtech warranty | — | On-site metro, Mon–Fri 8am–4.30pm; extra fees outside Moffat's service area (200km round trip or 2+ hrs travel) — rates on application Rack conveyor and flight-type machines require commissioning — undercounter and passthrough do not. | Dishwashers |
| Williams Refrigeration | Williams Refrigeration Australia | Start Claim | 12 months Supplier to confirm details | Registration form required Register | On-site AU-wide via authorised technicians in each state. Warranty line +61 3 8787 4747 | Refrigeration |
| Winterhalter | Winterhalter Australia | Start Claim Commissioning | Winterhalter branded units 24m parts & labour; Classeq branded units 12m; spare parts 3m | Serial number verification (no registration needed) | On-site via AU network; travel charges outside metro (estimate before attendance); $341.00 incl. GST pre-deposit (service call + 1hr labour) for prepaid customers, refunded if the claim is valid Warranty is excluded where the machine was installed by a non-authorised technician and not commissioned by a Winterhalter or authorised partner technician. | Commercial dishwashing |
| Woodson | Stoddart | Start Claim | 12m P&L on-site from date of installation No residential warranty | Registration recommended Register | Stoddart supplies exclusively for the commercial market. Their warranty states these products "are not designed nor intended for household or domestic use and must not be used for this purpose." On-site service limited to 50km from the nearest authorised agent; travel beyond that is payable before repairs commence. Service 1300 307 289 | Benchtop & countertop |
| Xtracta | Industry Kitchens | Contact IK | 12 months | — | Contact Industry Kitchens. Installation requires a licensed electrician and, where the roof is cut, a licensed roof plumber. See the Exhaust Canopy Guide for sizing, trades and sign-off. | Exhaust canopies, pizza conveyor and food truck hoods |
| XtractAir | Industry Kitchens | Contact IK | 12 months | — | Contact Industry Kitchens. Installation requires a licensed electrician and, where the roof is cut, a licensed roof plumber. See the Exhaust Canopy Guide for sizing, trades and sign-off. | Exhaust canopies, extraction kits, return air kits |
| Yasaki | FED / Federal Hospitality | Warranty Terms | 12 months parts & labour on brand new stock; 6 months showroom stock; 3 months second-hand stock and spare parts Water filter: ice machines must be installed with a WaterMark-approved water filter — a condition of warranty on every ice machine brand. | — | Return to base is the default for any item that fits in a standard vehicle. On-site 8am–5pm, travel capped at 50km from FED or its agents. A chargeable fee applies if no fault is found, even in warranty. Helpline 1300 659 409 | Processors, slicers, deli, vac, ice |
| Yellow Induction — countertop | FSM | Warranty Terms | 13m parts & labour. Back to base for countertop models only | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Countertop induction |
| Zanussi Professional | Luus Industries | Warranty Registration | 12 months, extendable to 24 months parts & labour free of charge via warranty activation form within 30 days. Pilots, piezo leads, ignitors, sensors and thermocouples capped at 12m | Registration for 24m Register | On-site via Luus, Mon–Fri 9am–4pm. Luus is the exclusive AU distributor for Zanussi Professional. The former "50km CBD / 30km agent" wording belonged to Simco and has been removed | Magistar, Rapido, EVO700/900, Modular |
| Zesti | FSM | Warranty Terms | 13 months parts & labour from delivery (FSM standard) | — | On-site limited to sites within 50km of the nearest FSM authorised agent, 8.30am–4.30pm weekdays. Travel, overtime, installation and freight costs are excluded. Spare parts 3 months | Electric chargrills & ovens |
| Zip Water | Zip Water (Aust) | Book a Service | HydroTap G5/G4: 3 years comprehensive parts & labour + 5 years internal tanks. Hydroboil: 24 months comprehensive P&L. Autoboil: 12 months comprehensive P&L (policy effective 1 Mar 2026) | — | On-site; no costs payable by claimants other than mileage or travelling-time charges. Filter cartridge life excluded | Boiling/chilled water units, tapware |
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Residential addresses: Stoddart's published warranty excludes household or domestic use across its whole portfolio. SKOPE brands carry no residential warranty unless agreed in writing before purchase. Speed Queen's residential exclusion is to be confirmed with the distributor. Other manufacturers may also refuse or void warranty where commercial equipment is installed in a domestic setting. Commercial appliances are built for commercial premises, do not behave as expected in a home, and usually require more power than a residential supply provides. Confirm your site and power supply before taking delivery.
Service terms: "On-site" generally means metropolitan areas during business hours. Most brands apply regional travel charges outside metro or beyond a set distance (e.g., 50 km for some networks; 100 km for Middleby). "R2B" means Return-to-Base — the customer is responsible for shipping the unit to the service agent. "P&L" means parts and labour.
Before you claim: Always check that your equipment has been correctly installed and connected to the specified power, gas, and water supply, by appropriately qualified and licensed trades. Consumables and wear parts (globes, seals, blades, filters, gaskets) are typically excluded from warranty, as are glass panels, light globes, and heat lamp glass. Some manufacturers require credit card details before attending, to cover call-out fees where the fault is found to be outside warranty.
Warranty terms are not fixed. All standard and extended warranties shown here are subject to current manufacturer and importer promotions, and to confirmation by the importer or manufacturer. A period that applied last quarter may not apply to your unit.
Accuracy: Every entry in this directory was checked against the manufacturer's or Australian distributor's own published warranty in August 2026. Rows marked Supplier to confirm details show our best current understanding — confirm the exact period with the supplier at point of sale. Warranty terms are set by each manufacturer and change without notice; the manufacturer's current published warranty prevails over this guide. If anything here looks out of date, please let us know.
